On the fourth day of an unprecedented global failure, the BlackBerry service was finally totally in the middle of the afternoon. The Canadian group Research in Motion (RIM) had said a few rather than the service of his multifunction phone had improved "significantly" in the morning in Europe and other regions before, to announce to recovery 4:15 p.m. full service.
The first disturbances were felt on Monday.
RIM had said on Tuesday that customers in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were affected by disturbances, while U.S. and Canadian users also complained of persistent delays. The services affected are especially text messaging and web browser for BlackBerry, launched in 1999, but not telephone service.
RIM has about 70 million customers worldwide. The group, these difficulties result from a bottleneck of data caused by a failure in Europe, with cascading effects throughout the rest of the world. But this is not the result of an act of piracy, he said.
The failure of a switch core network in Europe caused a glut of messages, and the emergency switch that should have taken over did not work, explained Wednesday David Yach, Chief of the Canadian software . These failures occur at a bad time for the pioneer of smartphones, faced with rapid growth of its main competitors, the Apple iPhone - 4s whose version is due out this week - and devices running the Android system of Google.
This is not the first time the BlackBerry network is experiencing failures. In presenting its interim results in mid-September, the group also reported a failure affected services in Canada and Latin America.
And the network had experienced major failures on the eve of Christmas 2009. In one week, two successive failures had sealed the service users in North America and South America.
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